Frequently Asked Questions
Everything you need to know about our luxury outerwear and services.
What is the Mackage lifetime warranty policy?
We are committed to the highest quality standards. Mackage offers a lifetime warranty against manufacturer defects on all our down coats and leather jackets to ensure your investment lasts for years to come.
How should I clean and maintain my down jacket?
To preserve the loft and performance of your down jacket, we recommend professional dry cleaning by a specialist who handles down-filled garments. Always store your coat in a cool, dry place using the provided garment bag.
Do you offer international shipping?
Yes, Mackage ships to over 40 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of the purchase date. Please note that certain sale items may be designated as final sale.
How can I ensure I am ordering the correct size?
Our garments are designed with specific silhouettes—from 'Fitted' to 'Relaxed'. We recommend consulting our detailed Size Guide located on each product page to find your perfect fit based on your measurements.
Are Mackage fur trims ethically sourced?
Mackage is committed to sustainability and ethical sourcing. We only use fur that is a byproduct of the food industry and ensure all suppliers comply with our strict Animal Welfare Policy.